When people hear the term "concierge," several associations often come to mind. These associations are generally shaped by the context in which the term is used, and they can vary based on individual experiences and cultural influences.

A concierge is a person or company that provides personal assistance to clients. Concierges can help with tasks such as:

• Booking flights, hotels, or rental cars
• Grocery shopping
• Laundry and dry cleaning
• Pet sitting
• Child care
• Paying household bills
• Booking appointments

Concierges can also help with:

Transportation, Vacation planning, Lifestyle management, Business events management, Medical assistance, Tour planning.

Concierges usually work for high-net-worth clients, such as CEOs, high-level managers, celebrities, and rich people. They provide personalized services at a variable price.

Concierges are similar to personal assistants, but generally speaking most concierges work as independent contractors.

What about in the context of a your physical health? Have you ever considered that you could have a concierge help you navigate the muddy waters that we call health insurance?

Well this is the case for medical management concierge and it's not just reserved for high powered executives that are too busy to make their own doctors appointments.

A Medical Management Concierge in a health plan typically refers to a personalized and high-touch service provided to members of a health insurance plan. The concept is often used by high performing level and self-funded health plans.

Medical management  is likely to involve a much more proactive approach to managing the health of of a groups population versus advocacy programs that more often than not rely on the member to initiate engagement.

At it's core, what we are really talking about is healthcare navigation and care coordination.

Some common practices of medical management concierge services include

• Utilization Management
• Catastrophic Case Management
• Cancer Case Management
• Maternity Management
• Transplant Coordination
• Dialysis Management
• Disease Management
• Wellness Management
• Predictive Risk Modeling
• Population Management Health Initiatives
• Obesity Management
• Advanced Drug Cost Management, and more!

The results achieved by such a proactive approach to whole population health lead to early intervention, reduced hospitalizations,  avoided procedures, optimized treatment plans and much more.

An effective Medical Management Concierge team will be embedded into your health plan and operate seamlessly with your additional vendor partners.  Particularly your network and any direct contracts your health plan may have, helping members find the right care for the right cost.

One of the biggest impact areas addressed through medical management is also one of the most costly areas of any health plan and that is chronic disease management.

Think of medical management as white glove service to ensure that your employees are getting the best care and the appropriate facilities for the best price.

Talk about a major improvement over the traditional health plan experience!